Duration: 2 days

Since service is often ranked as the most important factor in restaurant selection and repeat business, this course is designed for casual sit-down restaurants, fast food chains and other food establishments looking at transforming their existing crew into top-notch servers. By focusing on best practices in the areas of customer service, sales promotion and cost control, participants will understand key “difference makers” that keep customers coming back. At the end of this course, participants will be able to deliver exceptional table and guest service, suggestive selling and turn customer complaints into positive dining experiences through proper service recovery techniques.